Escape Room FAQ
Are the rooms difficult?
Each room is unique. Updated! November 2019: Currently Pharaoh's Revenge is sitting at about a 65% completion rate and Inventor's Workshop is sitting at 41% completion rate. Note: We'll update the percentage rate if they fluctuate more than 2% from the above.
What are your puzzles like?
Our puzzles are hand crafted and designed by some of the best puzzle makers in the world. Our state of the art Escape Rooms are generation 3, meaning they are all computer controlled and monitored. Unlike other companies our puzzles are not necessarily linear. You may need to solve 2 or more puzzles to solve a major one. This makes the rooms unique and challenging.
Are we actually locked in the room?
No! At any time, you can leave if you wish. None of the doors will ever be locked.
What is the minimum age requirement to do a room?
We suggest that the minimum age requirement is 12. The puzzles may prove to be too difficult for anyone younger. If you choose to bring younger players, an adult should be present in the room with them at all times.
When we reserve a room, will it just be my group in the room?
UPDATE 11/11/2019: All runs will be private to your group!
What should I bring with me?
Upon arrival, we will ask for the name your reservation is under. You do not need to print anything to give to us. We also recommend wearing comfortable clothing. If you wear glasses, we suggest you bring them with you as you may be required to read at times during your game.
Where are the group photos posted?
All group photos are posted to our Facebook and Instagram accounts for you to share, save, or tag yourselves in! If you would not like your photo posted online, please let us know and we can take the photo with your personal phone only.
Are the rooms scary?
None of our themes are meant to scare anyone. It's not a haunted house, nothing will jump out at you. There are a few noises that might startle you.
Do you host parties?
We do offer a teen party package. For more information please click here.
Is your building ADA compliant?
Yes, our elevator, doorways, hallways, and bathrooms are ADA compliant. If you have any concerns about this prior to your visit, please give us a call or stop in and we can help answer your questions and offer accommodation suggestions.
What is your refund policy?
We have a no refund policy; however, we will allow you to reschedule your escape room time slot with no penalty if you let us know at least 3 days in advance.
What if our group arrives late?
We ask that you arrive 15 minutes ahead of your scheduled booking to allow for rule explanations and waiver signing. If your entire group is late, we will try to accommodate you but there is no guarantee. If there is another group booked after your experience, you will unfortunately lose any time you have wasted. If some members of your group are late, the game will start and those people will join the rest of the group when they arrive.
Are there leader boards?
Leader board is posted on the booking page. You can view by clicking here.
What if we have already played and want to come back to try the same room again?
We have the ability to alter the games slightly each run through to change up the experience. However the basics of each puzzle will be the same.
Escape Room Rules
Absolutely no one shall be under the influence of drugs or alcohol. We have the right to refuse your entry into the game.
No smoking inside of the building.
Do not climb on top of anything.
Do not run.
Do not use your cell phone or any electronic devices (a notepad, and pen will be provided to you).
Do not take any pictures inside of the room. We will take your group photo at the end.
Do not force anything open.
If you break or steal something, the cost of that item will be charged to your credit card.